Refund policy

30-Day Satisfaction Guarantee

We’re confident you’ll love your purchase, but if for any reason you’re not completely satisfied, we offer a 30-day money-back guarantee. This covers the full cost of your items, excluding any shipping and handling fees from the original purchase.

To request a return and refund, contact us at endozi.designs@gmail.com within 30 days of receiving your order. Returned items must be in their original condition, unused, and in their original packaging. Once we receive the returned item, we’ll issue a refund to your original payment method.

Exchanges

We also offer exchanges within 30 days of your purchase date. To exchange an item, contact us to start the process.

Eligibility

• Items must be returned in original condition, unused, and in their original packaging.
• The buyer is responsible for return shipping costs and any loss in value if the item isn’t returned in its original condition.

Non-refundable items

• Personalized or custom-made orders.
• Digital downloads or virtual products.
• Items damaged due to misuse or improper handling.

Damaged or wrong items

If your item arrives damaged or you receive the wrong item, contact us right away with photos so we can resolve it promptly.

Processing

Once we receive your returned item, we will process the refund or exchange and ship any replacement as soon as possible. Refunds are issued to the original payment method.

Questions? Email us at endozi.designs@gmail.com.