Return Policy

Refunds, Returns, and Exchange Policy

30-Day Satisfaction Guarantee

We’re confident you’ll love your purchase, but if for any reason you’re not completely satisfied, we offer a 30-day money-back guarantee. This applies to the full cost of your items, excluding any shipping and handling fees from the original purchase.

To request a return and refund, please contact us within 30 days of receiving your order. Returned items must be in their original condition, unused, and in their original packaging. Once we receive the returned item, we’ll issue a refund to your original payment method.

Exchanges

We also offer exchanges within 30 days of your purchase date. If you’d like to exchange your item, please contact us to initiate the process.

Eligibility for Refunds or Exchanges

• Items must be returned in original condition, unused, and in their original packaging.

• The buyer is responsible for return shipping costs and any loss in value if the item isn’t returned in its original condition.

Non-Refundable/Non-Exchangeable Items

We do not accept refunds or exchanges for:

• Personalized or custom-made orders.

• Digital downloads or virtual products.

• Items that are damaged due to misuse or improper handling.

Shipping Issues

If your item arrives damaged or you receive the wrong item, please contact us immediately with photos so we can resolve the issue promptly.

Processing Refunds and Exchanges

Once we receive your returned item, we will process the refund or exchange and ship your replacement product as soon as possible. Refunds will be issued to the original payment method.

Questions?

If you have any questions about our policy or need assistance, please reach out to us at endozidesigns@gmail.com. We’re always happy to help!